Terms of service

TERMS AND CONDITIONS OF SALE — VH Group HK Limited


This website is operated by VH Group HK Limited. By visiting our website and/or making a purchase from us, you use our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions of Sale” and “Conditions”), including those additional terms and policies referenced herein and/or accessible by hyperlink. These Terms and Conditions of Sale apply to all users of the site, including, without limitation, users who are visitors, suppliers, customers, merchants and/or content contributors.


SECTION 1 - ONLINE STORE CONDITIONS

1.1 By accepting these Terms and Conditions of Sale, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any minor dependent of yours to use this site.

1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate the laws of your jurisdiction (including, but not limited to, copyright laws).

1.3 You must not transmit any worm, virus or code of a destructive nature.

1.4 Any failure or breach of any of the Conditions will result in the immediate termination of your Services.


SECTION 2 - IDENTITY OF THE ENTREPRENEUR

Company name: VH Group HK Limited

Company registration number (BRN): 81161530

Trade name: Alpora (alpora-shop.com)

VAT number: N/A — Hong Kong applies neither VAT nor GST

Customer service e-mail: contact@alpora-shop.com

Telephone: +33 6 44 65 42 99

Company address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong


SECTION 3 - GENERAL CONDITIONS

3.1 We reserve the right to refuse service to anyone for any reason at any time.

3.2 You understand that your content (excluding your credit card information) may be transferred without encryption and may involve

  1. transmissions over various networks; and
  2. modifications intended to comply with and adapt to the technical connection requirements of networks or devices.

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any contact on the website through which the service is provided, without our express written permission.


SECTION 4 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

4.1 We are not responsible if the information made available on this site is not accurate, complete, or current. The content of this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the content of this site is at your own risk.

4.2 This site may contain certain historical information. Historical information is, by its nature, not current and is provided for reference purposes only.

4.3 We reserve the right to modify the content of this site at any time, but we have no obligation to update the information contained herein. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

5.1 The prices of our products are subject to change without notice.

5.2 We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without notice.

5.3 We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


SECTION 6 - PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online through the website. These products or services may be available in limited quantities and may be returned or exchanged only in accordance with our Return Policy.

6.2 We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

6.3 We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the marketing of any product at any time. Any offer for any product or service made on this site is void where prohibited.

6.4 We do not guarantee that the quality of the products, services, information, or other items purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

7.2 These restrictions may include orders placed by or under the same customer account, with the same credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address or telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by resellers, traders, or distributors.

7.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and their expiration dates, so that we can complete your transactions and contact you as needed.


Section 8 - PRICES
8.1 All product prices displayed on the website are stated strictly exclusive of value-added tax (VAT), import duties, customs clearance fees, and any other applicable local tax or levy in the country of destination. The Entrepreneur does not charge VAT on these sales (see Section 12).

8.2 Notwithstanding the preceding paragraph, the entrepreneur may offer products or services at variable prices linked to fluctuations in the financial market over which the entrepreneur has no control. This dependence on market fluctuations, as well as the fact that the prices mentioned may be indicative prices, will be clearly stated in the offer.

8.3 Price increases occurring within 3 months following the conclusion of the contract are permitted only if they result from statutory provisions or regulations.

8.4 Price increases occurring more than 3 months after the conclusion of the contract are permitted only if the entrepreneur has agreed to them, and

  1. that they result from statutory provisions or regulations; or
  2. that the consumer has the right to terminate the contract as of the date on which the price increase takes effect.


SECTION 9 - OPTIONAL TOOLS

9.1 We may provide you with access to third-party tools that we neither monitor nor control and over which we have no influence.

9.2 You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations or conditions of any kind and without any endorsement. We disclaim all liability arising from or related to your use of optional third-party tools.

9.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and it is your responsibility to familiarize yourself with and approve the terms under which these tools are provided by the relevant third-party provider or providers.

9.4 We may also, in the future, offer new services and/or features through the website (including the provision of new tools and resources). These new features and/or services shall also be subject to these Terms and Conditions of Sale.


SECTION 10 - LINKS TO THIRD-PARTY SITES

10.1 Certain content, products and services available through our Service may include materials from third parties.

10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating their content or accuracy, and we make no warranties and assume no liability regarding third-party content or websites, or any other third-party content, product or service.

10.3 We are not responsible for any harm or damage related to the purchase or use of goods, services, resources or content, or any other transaction made in connection with third-party websites. Please carefully review the policies and practices of those third parties and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to those third parties.


SECTION 11 - COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS

11.1 If, at our request, you send us certain specific submissions (for example, contest entries), or if, without a request from us, you send us creative ideas, suggestions, proposals, plans or other materials, whether online, by email, postal mail or otherwise (collectively, the “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

  1. to maintain the confidentiality of the comments;
  2. to pay compensation for the comments; or
  3. to respond.

11.2 We may, but are not obligated to, monitor, edit or remove any content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes a third party's intellectual property or these Terms and Conditions of Sale.

11.3 You agree that your comments will not infringe any third-party rights, including copyrights, trademarks, privacy rights, image rights or any other personal or property rights. You further agree that your comments will not contain any defamatory or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any associated website. You may not use a false e-mail address, impersonate someone else, or otherwise mislead us or third parties as to the origin of comments. You are solely responsible for the comments you post and their accuracy.

11.4 We assume no liability for comments posted by you or any third party.


SECTION 12 - IMPORTATION AND VAT
12.1 Origin of Shipment: The Customer acknowledges that all goods ordered through this website are shipped directly by a third-party supplier located outside the European Union (EU) and the United Kingdom (UK). The goods do not enter the UK or EU commercial circuit through the Contractor.

12.2 Place of Delivery and VAT Exclusion: In accordance with the applicable VAT regulations (including Articles 32 and 33 of EU Directive 2006/112/EC and similar national provisions such as Article 5(1) of the Dutch Turnover Tax Act 1968), the place of delivery for VAT purposes is deemed to be the country of departure of the transport (i.e., outside the EU / UK). Consequently, the Contractor charges no VAT on the sale of these goods. The displayed prices are therefore exclusive of VAT and import duties.

12.3 No Liability for Import Charges or Delays: The Contractor shall under no circumstances be liable for import VAT, duties, taxes or charges levied on the goods, nor for delays, seizures or failure to deliver resulting from the third-party supplier's failure to comply with import regulations or failure to pay the required import charges. By placing an order, the Customer expressly accepts these conditions and indemnifies the Contractor against any claim or charge related to the import process and associated charges.

12.4 Shipping method: The third-party supplier is responsible for shipping the goods. It expressly acknowledges that the Goods are shipped under the DDP (Delivered Duty Paid - delivered duty paid) incoterm. All applicable duties and taxes are included in this shipping method.


SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

13.1 Our site or the Service may occasionally contain information with typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping charges, delivery times, and availability.

13.2 We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, or to cancel orders if any information in the Service or on any associated website is inaccurate, at any time and without notice (including after you have submitted your order).

13.3 We assume no obligation to update, amend, or clarify information contained in the Service or on any associated website, including, without limitation, pricing information, except as required by law. No update or refresh date indicated in the Service or on any associated website should be construed as indicating that all information in the Service or on an associated website has been modified or updated.


SECTION 14 - PROHIBITED USES

14.1 In addition to the other prohibitions set forth in the Terms and Conditions of Sale, you are prohibited from using the site or its content:

  1. for unlawful purposes;
  2. to induce third parties to commit or participate in unlawful acts;
  3. to violate any local, international, federal, provincial, or national regulations, rules, laws, or ordinances;
  4. to infringe upon our intellectual property rights or those of third parties;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any manner that affects the functionality or operation of the Service, any associated website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to send spam, phish, pharm, or pretext, or to spider, crawl, or scrape data;
  10. for obscene or immoral purposes; or
  11. to interfere with or circumvent the security features of the Service, any related website, other websites or the Internet.

14.2 We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.


SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

15.1 We do not warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from using the service will be accurate or reliable.

15.2 We reserve the right to suspend the service for indefinite periods or cancel it at any time, without notice.

15.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services provided to you through it are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranty or condition of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

15.4 Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss or claim, or for any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, revenue, savings or data, replacement costs or any similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any product acquired through it, or any other claim related in any way to your use of the service or a product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind resulting from the use of the service or any content (or product) posted, transmitted or otherwise made available through the service, even if we have been advised of their possibility. Certain states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.


SECTION 16 - RETURN POLICY

16.1 The customer has the right to return the product within 14 days from the date of receipt. The customer bears all costs associated with returning the product. The product must be returned directly to the supplier.

16.2 VH Group HK Limited shall not be liable for costs associated with returning the product. The customer agrees to indemnify VH Group HK Limited for any expense or liability incurred in connection with the return process.


SECTION 17 - INDEMNIFICATION You agree to indemnify, defend and hold harmless alpora-shop.com and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these General Terms and Conditions of Sale or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


SECTION 18 - SEVERABILITY If any provision of these General Terms and Conditions of Sale is determined to be illegal, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these General Terms and Conditions of Sale. Such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 19 - TERMINATION

19.1 The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement for all purposes.

19.2 These General Terms and Conditions of Sale remain in effect until terminated by you or us. You may terminate these General Terms and Conditions of Sale at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

19.3 If, in our sole judgment, you fail, or if we suspect that you have failed, to comply with any term or provision of these General Terms and Conditions of Sale, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the termination date, and/or we may deny you access to our Services (or any part thereof).


SECTION 20 - ENTIRE AGREEMENT

20.1 The fact that we do not exercise or enforce a right or provision of these General Terms and Conditions of Sale does not constitute a waiver of that right or provision. This means that if we do not enforce a right or provision, it does not mean that we waive it for the future.

20.2 These Terms and Conditions of Sale, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us, govern your use of the Service, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior version of the Terms and Conditions of Sale).

20.3 Any ambiguity in the interpretation of these Terms and Conditions of Sale shall not be construed against the drafting party. This means that any unclear passages shall not be interpreted to our detriment, but in a reasonable manner favourable to the company.

SECTION 21 - GOVERNING LAW These Terms and Conditions of Sale and any separate agreement under which we provide Services to you shall be governed by and construed in accordance with the law of the United Kingdom.


ARTICLE 22 - PREVALENCE OF THESE TERMS OVER THOSE OF THE COUNTERPARTY

These Terms and Conditions of Sale prevail over all terms and conditions of the counterparty, including, without limitation, those contained in purchase orders, invoices or other documents issued by the counterparty. Any terms and conditions of the counterparty that are contrary to or incompatible with these Terms and Conditions of Sale are expressly rejected and shall not apply, unless expressly agreed by us in writing.


ARTICLE 23 - PREVAILING CONTRACT

In the event of any conflict or inconsistency between the provisions of these Terms and Conditions of Sale and the provisions of the contract entered into between the customer and the contractor, the terms of the contract shall prevail. Any provision of the Terms and Conditions of Sale that is contrary to or incompatible with the contract shall be deemed superseded by the specific terms agreed in the individual contract.


SECTION 24 - CHANGES TO THE TERMS AND CONDITIONS OF SALE

24.1 You may review the most current version of the Terms and Conditions of Sale at any time on this page.

24.2 We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.

24.3 Your continued use of or access to our website or the Service after the posting of any changes to these Terms and Conditions of Sale constitutes acceptance of those changes.