Privacy policy
Privacy Policy — ALPORA-SHOP.COM
Last updated: 9 September 2026
This policy explains how alpora-shop.com, operated by VH Group HK Limited (“we”), collects, uses and protects your personal data in accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and the French Data Protection Act.
Data controller
VH Group HK Limited — Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Contact: contact@alpora-shop.com
Telephone: +33 6 44 65 42 99
Data we collect
When you use our site or place an order, we may collect: your contact details (name, address, email, telephone), your order and payment information, your customer account data, technical browsing data (IP address, cookies, device type, pages viewed) and your communications with our customer service team.
Why we use your data
We use your data to process and ship your orders, manage your customer account, provide after-sales service, improve our services and site, send you marketing communications (with your consent), prevent fraud and comply with our legal obligations.
Legal bases
Our processing is based on the performance of the sales contract (orders, delivery, after-sales service), your consent (non-essential cookies, marketing communications), our legitimate interest (fraud prevention, improvement of our services) and our legal obligations (accounting, disputes).
Cookies
Our site uses cookies for its operation, traffic analysis and advertising personalization. Non-essential cookies are only placed after your consent, which you may withdraw at any time. You may also configure your browser to refuse them, which may limit certain features. For more details about Shopify cookies: https://www.shopify.com/legal/cookies.
Sharing your data
We share your data only with service providers necessary for the operation of our services: Shopify (hosting and platform), payment processors, carriers, analytics tools and our marketing partners. We do not sell your personal data.
International transfers
Your data may be processed outside the European Union, in particular in Hong Kong (the company’s registered office), as well as in Canada and the United States (Shopify). These transfers are governed by the European Commission’s standard contractual clauses or equivalent safeguards ensuring an adequate level of protection.
Retention
We retain your data for as long as necessary to provide our services, comply with our legal obligations and resolve any potential disputes.
Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict and port your data, as well as the right to object to its processing. You may withdraw your consent to marketing communications at any time via the unsubscribe link included in our emails. To exercise your rights, contact us at contact@alpora-shop.com.
Minors
Our services are not intended for minors under 15 years of age. We do not knowingly collect data concerning them.
Complaints
If you believe that your rights have not been respected, you may contact us at contact@alpora-shop.com or lodge a complaint with the French Data Protection Authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.
Changes
We may update this policy at any time. The current version is always available on this page together with its update date.
Contact
contact@alpora-shop.com
+33 6 44 65 42 99
VH Group HK Limited — Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong